Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must contact us (Corinna Kuhnert, Yorckstr. 8, 24105 Kiel, Tel: +49 (0)431 9088 9891, E-Mail: aloha(at)aloha-senses.com) by means of a clear declaration (e.g. a letter or e-mail sent by post) about your decision to revoke this contract.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
When exercising the right of withdrawal, the buyer is obliged to return the complete and unopened goods in the original packaging. In any case, the return must be made in packaging suitable for safe transport and exclusively to the address of the supplier. Otherwise, the supplier reserves the right to a reduction in value due to the use of the goods when refunding the purchase price.
You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.
You bear the direct costs of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.
End of the cancellation policy
Exclusion of revocation
The customer has no right of withdrawal for contracts for the delivery of goods with pump or spray closure and goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, as well as goods that are made to customer specifications, clearly tailored to personal needs (for example, if you have ordered a custom-made), which due to their nature are not suitable for return, which may spoil quickly or whose expiration date would be exceeded, and also not in the case of delivery of sound or video recordings or computer software in a sealed package, if the seal was removed after delivery.
In the event that the Customer should have requested that services already commence during the revocation period, the Customer shall pay the Provider a reasonable amount corresponding to the proportion of the services already provided up to the point in time at which the Customer notifies the Provider of the exercise of the right of revocation with regard to this contract compared to the total scope of the services provided for in the contract.
The right of revocation expires prematurely if the contract has been completely fulfilled by both parties at the express request of the customer before the customer has exercised his right of revocation.
If the customer is an entrepreneur, the statutory warranty is excluded.
Sample cancellation form
If you want to revoke the contract, please fill out this form and send it back to:
phone: +49 (0)431 9088 9891
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):
Ordered on (*)/received on (*):
Name of the buyer(s):
Address of the buyer(s):
Signature of the buyer(s) (only in case of notification on paper):
(*) Delete as applicable.